(inspiring background music) – Raeford is a typical rural
North Carolina community. We never know what we’re
going to encounter. We can spend hours of care
beyond face-to-face interactions, yet we were not being
paid for those services. We did know that we had
to do something different. At last, the Chronic Care
Management program had a way to capture those events of care, document it, and actually be paid for it. – With Chronic Care Management, patients don’t feel like
they’re alone anymore. They feel like they have that extra person that they can trust, their
health is in good hands. – We are changing our interactions, reaching out into the home of the patient via the portal, via the telephone, engaging people in their own care and assisting them in
making proper judgment calls about serious conditions. – There’s a lot of damage that I had from being in the military
and in the war in Vietnam. The Chronic Care
Management that I received was something that I needed in order for me to maintain my health. – In my group, I can actually compare those who are participating,
those who are not. This truly has benefit
in terms of outcome. By reaching out to the patient and getting a sense of what’s occurring on their own wellbeing, we’re able to intervene before it escalates. So if we shift in our behavior in providing care for people
who have chronic conditions, we actually have an impact in terms of the healthcare costs
for the entire community. My love of medicine comes from
the interactions with people. If I can do my part as a physician, enhancing the care of an
individual, that’s pretty special. That’s my motivation. (inspiring background music)